Spain’s Over-65s and Digital Banking: What You Can Demand at the Branch
Spain’s banks have spent years nudging customers toward apps, and the pressure falls hardest on the over-65s. Three separate layers of protection now apply, and they are routinely confused: a voluntary industry protocol signed in 2022, a customer service law in force since late December 2025, and the Banco de España’s good-practice criteria for resolving … Read more